Deliveries and returns
The transport of your package
Shipping costs include packaging, handling and shipping costs.
They can contain a fixed part and a variable part depending on the price
or weight of your order and may vary depending on the carrier chosen.
Rate: BELGIUM - Bpost Bpost (Price calculated directly on bpost)
POSSIBLE RETURN WITHOUT COST
EUROPE - B-POST Bpost (Price calculated directly on bpost)
Possibility of free pick-up of orders in the Boutique or at our partner
"Au plaisir de vivre" open 6/7 Days.
We offer you the possibility of withdrawing and possibly exchanging the articles ordered on this site in Waterloo at 534 chaussée de Bruxelles.
We advise you to group your purchases into a single order.
We cannot combine two separate orders and you will have to pay shipping costs for each of them.
Your package is shipped at your own risk,
special care is taken with packages containing fragile products.
Packages are oversized and protected.
- When your order is ready you will receive a message: "put on delivery".
- When the selected carrier collects your order from our premises,
you will receive a message with the tracking number and link.
Recipient absent on Delivery
If the recipient is not present at the time of delivery, for shipments three possibilities:
We leave a message to the recipient asking him to contact the delivery person
to agree on a new delivery.
We leave the order on site.
We only do this when the location is safe and it's fairly obvious that the recipient
will be back soon.
We are going back for a second delivery.
To avoid any problem, we advise you to always indicate a telephone number
in order to have the possibility of contacting the recipient
in advance to agree with him on the moment of delivery.
If the recipient is at their desk all day, we suggest having them delivered to their place of work.
The consumer has the right to notify the company that he renounces the purchase, without penalties and without giving any reason within 14 calendar days from the day after the day of delivery* of the goods or the conclusion of the service contract"
(article 46 2° of the law of 6 April 2010 on market practices
and the protection of the consumer).
*Except for products manufactured at the request of the customer.
Delivery in Europe: price depending on the size of the order: - home or office shipments by B-post max 30KG per package. - shipments in Belgium to POST point with B-POST